Shipping policy

 

At Coverly, we are dedicated to providing a hassle-free and cost-effective experience for our esteemed customers. We understand the excitement and anticipation that comes with awaiting the arrival of your custom-made plantation shutters, and we are committed to ensuring a smooth and prompt delivery process.

Shipping Methods

Our shipping process is tailored to the size and specifications of your order. For smaller orders, standard shipping methods are employed to ensure a swift and safe delivery. However, for larger orders, your custom-made shutters may be palletized and shipped via Less Than Truckload (LTL) to guarantee their safety and integrity during transit.

Scheduled Deliveries for Larger Orders

In instances where the LTL shipping method is used, the carrier will contact you directly to schedule a delivery appointment. This personalized service ensures that you are adequately prepared to receive your order and that the delivery is made at a time most convenient for you.

Lead Times

We pride ourselves on our timely and efficient service. Our lead times are calculated based on the trailing three months of data, offering an accurate and updated insight into our delivery expectations. While we consistently aim to meet these timelines, occasionally, unforeseen circumstances can impact our schedules. We appreciate your understanding and patience in such rare instances and assure you of our unwavering commitment to delivering your shutters as swiftly as possible.

Returns and Replacement Policy

Due to the customized nature of our products, we are unable to accept returns. Each shutter is crafted to meet your specific requirements, making them unique to your order. However, if there is a need to replace a shutter due to damage or under the Fit-Right Guarantee claim, Coverly will send you a replacement without requiring the return of the original shutter. We understand the inconvenience that returns can cause, and in such cases, you may dispose of the original shutter at your discretion.