Frequently Asked Questions
Order Questions
Can I add notes to my order?
Yes! You can add notes on the Cart page under “Order Notes”.
Can I order my shutters now and delay delivery?
Absolutely! Please reach out to us with this request before placing the order or include the request in “Order Notes” in your cart.
What is your estimated turnaround time?
You can find the estimated ship dates for each product on their respective pages below the “Add to Cart” button.
Can I change my order after ordering?
If you contact us within 12 hours of placing your order, we can usually change it. Once production has begun, no changes can be made.
Can I send photos after I order?
Absolutely! If you have additional photos you would like to send us or are having trouble uploading them in your order, you can them to us via email or text.
My order qualifies for a free gift. Will that just automatically ship with the shutters? Or do I need to do something else?
You do not need to do anything on your end, it will automatically be accounted for when your order is placed. Typically, the free gift ships separate from the shutters.
Product Questions
What are the hinges made of?
Our white hinges are powder coated steel.
How wide are the stiles? How thick are they?
Most stiles are 2” wide and all stiles are 1” thick.
How big are divider rails?
Divider rails are ¼” smaller than the louver size. So a shutter with a 4” louver size would have a divider rail that is 3 ¾” wide.
What is the difference between the hybrid wood and painted wood?
The Hybrid Wood Shutter has wood panels that are wrapped in a polyresin material and the frames are polyresin. The Painted Wood Shutter is a true wood all the way through on both the panels and the frames.
Can I do cafe style shutters?
Yes! A true cafe style (no top frame), can only be done in the painted wood or stained wood shutters. You can still configure a shutter to only cover the bottom half of your window in the economy/hybrid shutters, but a top frame will be added. If you want the true cafe style look, please include that request in your Order Notes on the cart page.
What is the best shutter for a bathroom?
All of our shutters hold up very well in moisture-heavy areas, even the wood shutters. Our painted wood shutters are finished with two coats of primer and two coats of paint. If the shutter is consistently getting wet (like in a shower), we recommend the Economy Polyresin shutter.
Can I mount one shutter above another (double-hung)?
Absolutely! We offer double hung shutters in the Hybrid, Painted and Stained Wood Shutters. You can find those under “Specialty Shutters”.
What types of screws do you use?
For installation, we send 2” metal screws. If your order is missing screws, you can use a 2” metal screw you have on hand.
Looking to install a shutter in a shower window. Are the interior parts waterproof?
All the parts (components, hinges, tilt bars) are waterproof on our Economy Polyresin shutter.
Do the shutters have pre-drilled holes?
Some of our shutters will arrive with pre-drilled holes. If not, our installation instructions show you where to drill.
When I measure for an outside mount, do you guys add the width of the frame?
On an outside mount, we normally ask you to measure the size of the window and then we make the necessary adjustments before production. If you are doing an outside mount and want the shutter to be an exact size (end-of-frame to end-of-frame), please use the dimensions and specify in the order notes that you would like the shutter to be made to your exact dimensions.
My window has molding and I need the frame to hit the molding in a certain place. Can I prove exact the measurements I want the shutter to be made?
Yes. Please specify in the order notes that you would like the shutter to be made to your exact dimensions.
Can I paint my own shutters?
Yes! On our painted wood shutters, you can order the shutters as “primed”, meaning the shutters have a coat of primer but no paint. On our stained wood shutters, you can order the shutters as “Raw” and the shutters will not have any stain, at which point you can add your own.
Measurement Questions
When I measure for an outside mount, do you guys add the width of the frame?
On an outside mount, we normally ask you to measure the size of the window and then we make the necessary adjustments before production. If you are doing an outside mount and want the shutter to be an exact size (end-of-frame to end-of-frame), please use the dimensions and specify in the order notes that you would like the shutter to be made to your exact dimensions.
My window has molding and I need the frame to hit the molding in a certain place. Can I prove exact the measurements I want the shutter to be made?
Yes. Please specify in the order notes that you would like the shutter to be made to your exact dimensions.
Do you deduct from my measurements?
On an inside mount shutter, we do deduct from the total width and height to ensure fit. We ask you to provide exact dimensions and we will take care of the deductions.
The factory deduction for an Inside Mount Z Frame is 1/4".
The factory deduction for an Inside Mount L Frame is 3/16".