Working with Coverly has been a pleasure. It is an easy process and the shutters are good quality. We just keep ordering more and more...
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Customer Reviews
Overall rating: 4.8 / 5 from 1611 reviews.
The plantation shutters are visually impressive, and the customer service provided by Sam was exceptional. The only minor concern involved slight misalignment of the hinges, requiring manual adjustment to align and secure one shutter to the other. Aside from this minor issue, the overall experience was excellent.
The Good. While ordering, I got great support and help talking me thru the measuring process. The measuring process was pretty easy but the call help made me feel more confident. The status update on the website link was pretty good and informative. The packaging was well done even though during the actual delivery one of the box looked damaged. Both the delivery guy and me took a lot of pictures. Luckily, because the way it was packaged, nothing was broken so I could install them without any problem. The Improvement One of the window somehow 'bowed' in the middle. While I can push the shutter in, it doesn't close freely. If the frame had a hole in the middle of the long piece, it would make it easier to have a straight frame overall and it would have prevented the bowing and the shutter would close nicely. While the frame was nice and smooth, some of the shutter feels as if it was not painted in a 'clean' room because I can feel a fine bumps along the surface. Another thing that happened to the frame was that there was a little piece of wood stuck (possible due to paint) in there I was supposed to join the 2 frames so I had to use utility knife to clean that extra piece before I can install the two pieces together. This kind of tell me that the inspector missed this completely. Luckily, I am quite handy so I can fixed it. Overall I am happy with it. Plan to order another few windows and see if the paint job improved. If not, then I have to serious give it a thought on where to order for the rest of the house.
The quality of these shutters pleasantly surprised me! I love how they look and feel, especially at this fair price. Most importantly, I want to give a shoutout to the customer service team. We had an issue where the shipping company lost one of the panels en route. Customer service immediately worked with me to send us a replacement. I was able to reach them via text whenever I needed to reach them. I should say that we did have some issues installing these mostly because our drywall returns were uneven (nothing wrong with the shutters) so we ended up hiring a handyman to help us install which was still cheaper than getting these shutters made any other way. Overall very positive experience!
Saved a ton versus the in-home quote we got for the same openings.
High quality fabric color is a bit warmer than the sample but still fine quick install and the price was better than the local quote.
Well packaged with the hardware in the bag and nothing missing.
Well packaged and high quality I was worried it would feel cheap at this price and it does not room stays dark and the glass is cooler in the afternoon quick install.
The fabric enhances the room and the folds sit even high quality for the price easy installation once I watched the video dark enough.
High quality for what we paid I expected thinner material after seeing the price and it is not the motor is quiet and the fabric looks clean from the street quick install once the brackets were level.
They were easy to install and look great. I did the every 2 week payment plan and it was also easy. I’m doing a shutter as I update rooms.
Beautiful fabric and the motor is quiet enough I forget it is there.
Well packaged, nothing bent or crushed on the long box.
Beautiful pattern and it matches the sample I had on the sill.
Great support from Sam on the remote grouping easy installation and the fabric looks finished saved a lot compared to the in-home quote quiet motor.
Fast shipping and well packaged the fabric cuts the glare without killing the view easy to use with the remote great support on the openness.
The fabric is beautiful and the light filtering is exactly what we wanted for the living room soft during the day without being dark Sam helped me pick the right one and it arrived well packaged easy to hang after that.
The fabric is beautiful and it enhances the dining room folds look intentional not temporary easy installation after Andrew confirmed the mount dark enough at night.
Fit perfect from measuring instructions. East to install. Great quality especially for the price.
Fast shipping and beautiful fabric glare is gone and the view is still there great support when I sent a photo of the window well packaged.
Great support and easy installation soft light all day and the fabric is beautiful arrived fast and nothing was damaged.
High quality fabric and the folds sit even after a week.
Easy to use and the pattern is nice I adjust the light instead of dropping the whole shade fast shipping and good support on chat.
Fit perfect. Great workmanship. Delivered on time.
Just one word - Outstanding
Well packaged and the texture is beautiful feels solid for what we paid quick install and it warms up the space Jacob confirmed the mount.
Greet customer service. Good quality. Arrived in time promises. We installed it ourselves.
The fit was perfect and the quality of the shutter is really nice . I have 4 other wu=indows that I am going to order shutters for!!
Great support, Sam walked me through the mount and the fit was good.
The fabric is beautiful and enhances the space folds look finished price savings versus the in-home visit were real easy hang after that 👍.
Price savings were the reason we ordered hardware is high quality and the install was quick room stays dark Sam helped with the inside mount.
Fast shipping and we used them the next morning.
Price savings versus the other site were big hardware feels solid for the cost one nit is the instructions were thin so I used the video texture looks natural next to the trim.
High quality and easy to hang took about 15 minutes after the first one price was better than the other site I checked fabric looks clean.
Easy installation, took about 15 minutes once I had a system.
Great support, Jordan answered the width question the same afternoon.
Fast shipping and the packaging was solid nothing crushed on the long box west window glare is gone and I can still see out great support when I asked about the mount.
Price savings were real compared to the other site I checked.
Easy to use and the light control is handy on the slider beautiful pattern and the motor is quiet Jacob answered a measuring question the same day fast shipping.
Communication was first rate from start to finish. Easy to install & appreciated the hints . Quick delivery