Refund policy
Refunds and Returns:
Fit-Right Guarantee:
At Coverly, we understand that measuring for window coverings can sometimes be tricky. That’s why we created our Fit Right Guarantee—to give you peace of mind when shopping with us.
When you add the Fit Right Guarantee you are entitled to the following:
If your Coverly shutters don't fit to the point that they are inoperable*, don't worry! Notify us within 30 days of receiving your order, and we'll manufacture new shutters in the dimensions you need, at no extra cost.
Important Points to Consider:
- Remade shutters must be of the same type, color, and include the identical features and options you initially chose.
- Photographic evidence may be necessary for validation.
- The remade product will only be shipped to the original name and delivery address.
*(A plantation shutter is considered "inoperable" due to mismeasurement if the dimensions of the shutter frame/panels are either too small to securely attach within the designated mounting space or too large to fit within the window opening.)
Damages and Issues: We are committed to ensuring your complete satisfaction with your purchase. In the unlikely event that you receive a faulty or damaged item, we will gladly replace it for you. To initiate the replacement process, please contact our customer support team at sales@coverlyshutters.com within 14 days of receiving your order.
When reaching out to us, please provide detailed information regarding the issue, including clear descriptions and supporting photographs if applicable. This will enable us to assess the problem accurately and expedite the resolution process. Our dedicated team will work swiftly to address the concern and arrange for a replacement of the faulty item.
We strive to maintain the highest standards of quality control and craftsmanship. In the rare instance that a manufacturing defect or damage occurs during transit, we are committed to rectifying the situation promptly and efficiently.
Please note that any alterations or modifications made to the product after delivery will void the warranty and make it ineligible for replacement. Additionally, our return policy applies solely to faulty or damaged items and does not cover buyer's remorse or changes in personal preference.
We appreciate your understanding of our return policy and assure you that we will make every effort to provide you with the finest plantation shutters and excellent customer service. Should you have any further questions or concerns, please do not hesitate to contact us at sales@coverlyshutters.com. We are here to assist you and ensure your experience with Coverly exceeds your expectations.
Business address: 1213 Morehead St STE 500 Charlotte, NC 28208
Phone number: (888) 333-4906
Email: sales@coverlyshutters.com